Implementation setup tools Implementation Setup Develop operation planM4_1_1_1 Ops Plan templateM4_1_1_4 Workplan templateM4_1_2_1 CTP internal coordinationBeneficiary communication and accountabilityM4_2_2_2 Ten coms rulesM4_2_4_1 BCA information checklistM4_2_4_2 Beneficiary coms flyer templateM4_2_4_3 FAQs on CTP templateM4_2_5_1 Feedback and complaint key elementsM4_2_5_2 Feedback and complaint form templateM4_2_5_3 Feedback and complaint proceduresService providerActivity 1 – Desk reviewActivity 2 – Stakeholder matrixActivity 3 – Key informant interview guidesFSP Assessment formKey questions for assessing relevant aspects of the regulatory environment in your countryM4_3_1_1 Mobile money requirements checklistM4_3_1_2 Value card requirements checklistM4_3_1_3 E-transfer requirements checklistM4_3_1_4 Assessing mobile money templateM4_3_1_5 Assessing service providers checklistM4_3_2_1 Service Provider Scope of work templateM4_3_3_1 IFRC Standard contract templateM4_3_3_2 Contract requirements e-transfer checklistMobile Money Assessment and contracting GuideSelecting a Service ProviderBeneficiary data management & protectionM4_3_4_1 Data protection principlesM4_3_4_2 Data protection clause templateData Responsibility Toolkit: A Guide for CVA PractitionersAnnex 1: Model privacy impact assessmentAnnex 2: Model Clauses for Contracts with Third PartiesCompliance and Fraud Concerns In E-TransfersSheet 1. Privacy Impact Assessment (PIA)Sheet 2. Data minimizationSheet 3. Know your customer requirements regulationsSheet 4. RegistrationSheet 5. EncryptionSheet 6. Responsibly Sharing DataSheet 7. Data retention, archiving and disposalRegistrationM4_4_1_2 Beneficiary list templateM4_4_2_1 Identification & authenticationM4_4_2_2 Beneficiary card mail merge instructions guideTraining & communicationM4_5_1_1 Staff training templateM4_5_1_3 Service provider training templateM4_5_1_4 Letter to merchant template
