Help
ReliefWeb Response: Guide for Managers
Prefer a print manual? Find a summary of the RW Response documentation in the ReliefWeb Response: Guide for Managers (Version en français)
Setting up a new operation? See your guide on how to "Set Up a New Operation in 10 Easy Steps"
Register as a new user
Only individuals needing access to edit an operation should register as a user with the platform.
Humanitarian ID
All users must have a Humanitarian ID (HID) account. Follow the steps below to create an account if you do not have one.
- On the ReliefWeb Response frontpage, click "Log in" in the top right corner of the page.
- You will be redirected to the Humanitarian ID login screen.
- Click on "Register a new Humanitarian ID Account" below the login form.
- Complete the registration form with name, email, and password.
- A confirmation email will be dispatched to your mailbox. Click on the link in the email to confirm your identity and complete your Humanitarian ID account creation.
Register as a user on ReliefWeb Response
If you just created your Humanitarian ID account, navigate back to ReliefWeb Response.
- On the ReliefWeb Response frontpage, click "Log in" in the top right corner of the page.
- You will be redirected to the Humanitarian ID login screen.
- Enter your login credentials and click "Login".
- You will be redirected back to ReliefWeb Response.
- Contact a manager of the operation/cluster with a request to be added as a manager.
All Help Videos
Check out all help videos in a single playlist. Topics covered include how to add dashboards, edit pages and add new managers.
Need more help? Let us know: support@unocha.org
Add Reports, Maps and Infographics
Adding new Content
The easiest way to add content (reports, assessments, meeting minutes, contact lists, maps & infographics) is to send it via email to submit@reliefweb.int
If you are sending multiple files, make sure their size does not exceed 25MB. If you are sending several large files, consider sending multiple emails to submit.
If a single attachment is larger than 25MB, contact submit@reliefweb.int to see the best way for sharing it.
Content will then appear on the feed on your site. You can also feature content by adding it directly to an operation and/or cluster page.
So… no more tagging?
Good news, you won’t have to worry anymore about tagging your content. You just simply send the file by email to submit@reliefweb.int and the ReliefWeb team will handle the rest.
Fixing errors... how can I do it?
Mistakes happen! Sometimes you need to correct a report or map that has already been sent to ReliefWeb. Send an email to submit@reliefweb.int with the corrected version of the file and ask the ReliefWeb team to replace it. The content URL will remain the same, and the change will be automatically updated on your RW Response page.
Edit an Operation, Cluster or Working Group
How to Edit an Operation
Learn the basics of managing and editing a country or regional operation.
إظهار المزيد
How to Edit a Cluster or Working Group
Learn the basics of managing and editing a cluster or working group.
إظهار المزيدAdd New Managers
Add an operation manager
After you have logged in, navigate to your site and add new managers by simply going to the "Members" tab in your edit bar.
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Add a cluster or working group manager
After you have logged in, navigate to your site and add new managers by simply going to the "Members" tab in your edit bar. Adding a member at the cluster level gives access to editing the entire cluster and all related pages.
إظهار المزيدHighlight Key Documents
Adding a Document from ReliefWeb
Adding a single document from ReliefWeb is easy - all you need is the link.
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Adding a Document Feed from ReliefWeb
Adding a document feed from ReliefWeb is easy - all you need is the link to the search results.
إظهار المزيدUpdate the Calendar of Events
Calendar: Add a New Event
RW Response uses a tool called TeamUp to manage events.To access a calendar all you need is Internet access – no registration, no user accounts, no fuss. This tutorial shows you how to edit an event to a calendar.
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Calendar: Edit an Event
RW Response uses a tool called TeamUp to manage events.To access a calendar all you need is Internet access – no registration, no user accounts, no fuss. This tutorial shows you how to add a new event to a calendar.
إظهار المزيدAdd a Dashboard
Add an Interactive Dashboard
Instructions on how to add an interactive dashboard such as PowerBI or Tableau
إظهار المزيدNeed more help? Contact Us!
Get in touch with the Support Team at support@unocha.org